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Transferring your business number to a new service provider shouldn't take a lot of time or trouble. Sometimes, even so, number porting turns into a behemothic headache. When y'all're transferring your number to a new provider, the concluding thing yous want to hear is, "The port was rejected."

What does porting your number mean?

Merely put, when you lot modify service providers for your telephone service, porting your number refers to keeping the same number you had with your previous carrier. Businesses prefer to port their number rather than accept a new one to minimize disruption for their clients or customers. Sometimes, a number but can't get ported. According to the FCC, "If you are moving to a new geographic area, you may not be able to keep your electric current phone number when irresolute providers. Also, some rural wireline service providers may obtain waivers for the porting requirement from state authorities."

Most of the time, however, porting your number is just part and parcel of switching carriers. If you haven't cancelled service with your old provider kickoff or you aren't trying to go with a new carrier who doesn't take an agreement with your current one, you lot should be able to port your number with ease. The procedure usually costs cypher and takes anywhere from several days to a few weeks.

Why was your number port rejected? And what can you do virtually information technology?

Most of the time, you can forestall your number port from getting rejected just by making certain the data you provide to your new provider is exactly what's listed on your phone nib. Don't take a telephone bill? Unsure which specific information your carrier has on file for you? Only contact your carrier before you try to switch and enquire for a Customer Service Written report (CSR). Carriers that are losing a phone number are notorious for rejecting a port asking for the tiniest discrepancy. So while you accept them on the phone, this is a good fourth dimension to ask if at that place'south annihilation else they will require to release your number.

Here Are 8 Possible Reasons Your Number Port Got Rejected

1. Personal Information Mismatch

The most common reason a carrier rejects your number port comes downwardly to a basic data mismatch. They have one name and address, and you lot supplied them with something only a little fleck different. When y'all submit a Letter of Dominance (LOA), the data it contains need to match that on the Customer Service Record (CSR). That includes user name, service address, and nada code.

Don't just submit your current address; information technology has to be exactly the address they have filed away for you. This sounds easy, simply information technology can be catchy because the address on file with the losing carrier may not exist your current address, or even anything close to what you thought it was. The problem could ascend from something as unproblematic as a typo, or maybe a former intern in your function messed things upwards on the initial forms. Never listen, it's an like shooting fish in a barrel fix. You lot can solve this problem by getting a copy of the CSR and then resubmitting your LOA with the information to match.

two. Invalid Zip Lawmaking, Wrong Billing Telephone Number, or Incorrect Account Number

An incorrect address can get you red flagged by the losing carrier, for certain, merely so tin can something as unproblematic as a single wrong digit in your nix code, telephone number, or business relationship number. A mistyped keystroke tin mean a lot of headache so double and triple-bank check these items to make sure they're perfectly spelled and accurate. What if you're still getting an mistake bulletin from the carrier? You could have moved recently – or even a while back – and the carrier has the wrong cipher code for y'all. Alternatively, a staff member might have accidentally submitted the wrong zilch code to the original carrier from the get-go by accident. That'due south why it's good to go your CSR before you do annihilation else.

3. Unauthorized Contact or Client Signature

Only one person, the primary business relationship holder, is authorized to make a port request for whatever number. Just because y'all are using the number, that doesn't necessarily give you the authorisation to request a transfer. If anyone other than the primary account holder puts his or her proper noun on the port request, the losing carrier will plough it down for certain. What yous are the primary account holder and you're still getting pushback? Could the original forms have been submitted in the name of a business organization partner, spouse, or romantic partner? Could there exist a typo? Did you start going by your heart name instead of your first proper name in the last few years? A little creative trouble-solving work should turn upwardly a solution for you.

4. Invalid or Incorrect PIN

If you're similar many people, you may think your only Pivot (Personal Identification Number) is the i y'all use at the depository financial institution. In fact, y'all probably have a PIN for sure net transactions, some other for various secure access vehicles such as cars or doors, and some other for restricted websites. And since there are 10,000 possible combinations for a four-digit number, you could be guessing forever, if you get the PIN incorrect.

This tends to be tricky for people considering they assume that if they accept never used a Pin for the business relationship with their provider, so information technology doesn't exist.

Ideally, you lot'll protect your PINs in a safe but accessible mode such equally hiding information technology in a fake contact on a cell phone. That doesn't ever work, though, considering you may never have seen your PIN before. You lot could accept had 1 the whole time but didn't realize it. Sometimes a Pivot isn't fifty-fifty generated until yous submit the port request. Here'south what y'all demand to recall:

one) All wireless carriers require a PIN (normally 4 digits), or in rare cases some kind of password, to port abroad a number to a different carrier.

2) If you lot don't know your Pivot code, or yous're not sure if there is one, call your carrier and Only ASK; they volition tell you what it is.

3) If a PIN is required and you don't provide it, you lot can exist sure that your port request will exist rejected.

5. Number is Locked

If yous utilize Google Voice, you might become this response. If you don't employ your number for 30 days, Google Vocalisation locks it up. You can also lock your own number at any time. Google Vocalization has a special feature for their numbers that many of their users aren't even aware of. When you make up one's mind to port your GV number to another carrier, they will charge you a $iii fee, and you will need to "unlock" your number.

It's quick and piece of cake to practice this with Google, but it does price three bucks. A simpler, cheaper solution is to go to the Google Vocalisation unlock page and select the option to lock your Google number.

Either way – pay the $3 or do information technology yourself – unlocking your Google Vocalisation number is easily and apace washed, but if you neglect this stride, your losing carrier volition reject your request to port.

6. Inactive Account or Account Not in Good Continuing

Has it been awhile since you used the number you are attempting to port? Accept you missed a payment or ii? If so, so there's a chance your provider has labeled your business relationship "inactive" or deleted information technology entirely, in which case the number cannot be ported. It tin can be surprisingly easy for these things to happen. Maybe you paid your bill but accidentally put the wrong account number on it or sent it to a different vendor. Mixups like that happen all the time.

Unfortunately, fixing them can prove a pain. Y'all'll demand to get in touch on with your losing carrier and resolve the issue. That can mean a long wait on hold. You can try working through a chatbot on the carrier's website to become it resolved or even posting for help on a community page, but undoing this lilliputian problem is probable to have some fourth dimension and problem.

Unpaid balances have the potential to disallow your port. Also, prepaid wireless numbers (some of the toughest to port) that have no available credit cannot exist ported. You must add together credit to a prepaid account before a port volition exist permitted.

seven. All Data Mismatch

"All data mismatch" means that every piece of information you provided was wrong, so it'south possible that the number is on a different account than you thought information technology was—or yous submitted the wrong number. Besides be aware that if you are porting your Google number to a different provider, yous volition demand to provide your new carrier with your Google account number and Pin. If you lot don't, that tin can upshot in getting an "all data mismatch" flag.

In general, though, if your porting agent tells yous that your request got rejected for this reason, consider whether the number you are attempting to port actually belonged to you.

8. Spelling Errors

Have y'all exhausted every possibility for your port request getting rejected? Attempt double checking the spelling of everything you submitted, including first names, final names, and middle names. Also bank check the spelling of street and city names forth with the digits in your address and null code. Look at the account number. Is fifty-fifty one digit off? What about the phone number? Are you certain sure your fingers didn't slip on the keys when you lot typed information technology in?

Once once more, losing carriers are losing business they would rather go along. That means they will reject your port request for even the tiniest inconsistency, so it'due south a expert idea to double-and-triple bank check everything. When your port gets rejected, the best thing you can do is communicate with your old service provider to find out exactly why they are rejecting the port. A helpful client care agent tin probably find the source of the trouble for you.

Don't Shoot the Messenger

Switching carriers under the all-time of circumstances can feel stressful. You want to make certain this is the right conclusion. The procedure is eating up your twenty-four hours. Information technology's annoying to have to find all these details. And on top of it all, you're wondering why your number port got rejected.

Simply in the midst of a trying time, don't forget to be nice to the new provider'southward team fellow member who is facilitating the port. Afterward all your port represents new business for them, so they are working hard to make sure your number gets transferred successfully. Keep in mind that prying away a number from your old provider tends to be very difficult, and if it gets rejected, information technology probably wasn't the facilitator'due south fault.

Finally, if your losing carrier rejects your port request, don't panic. Chances are, the problem was due to some slice of information yous submitted that just doesn't match what they have in their records. It doesn't hateful that you – or the losing carrier – is wrong. Only matching information can be tough and have longer than expected.

Take the time to call your provider, ask for a Customer Service Report, and submit it again. The procedure might accept a little longer than you anticipated, but it's very seldom that a number is flat-out not portable.

1. "Keeping Your Telephone Number When Changing Service Providers," Federal Communications Committee, https://world wide web.fcc.gov/consumers/guides/keeping-your-telephone-number-when-changing-service-providers

Stephanie

Stephanie is the Marketing Director at Talkroute and has been featured in Forbes, Inc, and Entrepreneur as a leading authority on business concern and telecommunications.

Stephanie is also the primary editor and contributing writer for the Talkroute weblog helping more than 100k entrepreneurs to showtime, run, and abound their businesses.

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Source: https://talkroute.com/was-your-number-port-rejected-here-are-8-reasons-why/

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